12/28/2023 0 Comments Rackspace control panelWhen talking with an account manager they'll dig in to find the features you really need and ways to improve your structure. Rackspace has tons of features and is able to customize almost any configuration for your site. Rackspace prides themselves on providing world-class support, and on the whole, they deliver. The higher-end plans allow for this, which can save you a lot of time and grief. On an infrastructure-level account, support won't log in and make changes for you, but in perilous situations, they may go ahead and do it anyways. Much of the support staff will go above and beyond to give you extra great support. On the most basic plans, you have access to email, live chat, and phone support – emails are generally answered in under 20 minutes with incredibly thorough responses, and live chat responses are usually received in under a minute. The Rackers can be reached by phone 24/7 and are very helpful on the phone. Rackspace Customer Service is Quick and Classy Their higher-end branding is key in this reframing since so many competitors have hit the market. Rackspace has been changing up its naming and service offerings over the past few years as they try to regain its footing and decide what type of company they want to be in the wake of Amazon Web Services, Pair Networks, and other very cheap providers. Those looking exclusively for hosting services but the same boutique feel should look into WP Engine, a managed WordPress solution without cloud services. The company has more than once been called “the Nordstrom of the cloud.” Their target market is medium to large-sized businesses that can afford their higher pricing and is especially well suited for companies with a lean IT department. Rackspace has an upscale reputation based on its fanatical customer support and its hands-on managed service. View More Features Our Official Rackspace Hosting Review However, competitors Amazon Web Services and Google Cloud offer larger service portfolios for considerably less money. But those looking for managed hosting, cloud services, and infrastructure services all in one will find it with Rackspace. Certainly, Rackspace isn't the best decision if you're just looking to host a single website. The company promises no downtime and has more experience with OpenStack than any other company on the market. That's a hefty price for sure, but the benefits are numerous. They are not for your average user, with hosting starting in the triple digits per month. Rackspace is a premium hosting company with extra support and services geared toward businesses. Rackspace was recently sold to Apollo Global Management, so some details may have changed since the transaction. Founded in 1998 by Pat Condon and Dirk Elmehof, Rackspace has data centers in Dallas, San Antonio, Vancouver, and Hong Kong. Rackspace is a San Antonio-based, publicly owned web-hosting company that specializes in managed hosting for businesses and corporations.
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